We find the best and the worst in your customer experiences and guide you to make it better

Brandlove is a customer experience education, research and consulting agency specialising in customer centric organisational transformation that includes people, processes and technology.

DISCOVER

We shine a light in the dark places where processes have just been ticking over for years and translate brand promises into liveable DNA for frontline colleagues.

DEFINE

Through powerful immersion experiences, we show executives what customers experience every time they touch the brand.

DESIGN

We turn the organisation outside in and give new perspective. Then refocus people on their purpose as frontline ambassadors.

DELIVER

We connect growth in client relationships with long term business growth and let the consumer experience love each time they interact with the brand.

BRANDLOVE SERVICES

Brandlove is not a wise-ass, tell-you-what-to-do brand agency, neither are we a kiss-ass,
tell-you-what-you-want-to-hear consultancy.

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The state of customer experience as a profession in South Africa

Please complete our survey on Customer Experience and stand a chance to win Jeanne Bliss’s latest book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine or an out of this world Caffeluxe Me Carbon Espresso Capsule coffee machine!

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Brandlove is now a CXPA Authorized Resource Training Provider

The Customer Experience Professionals Association now endorses BrandLove’s 2-day customized experience design workshops that will train and enable your team to lead the customer experience design in your organization.

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Chantel Botha

Chief Executive Officer

THE TEAM

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Johan Botha

Chief Operations Officer

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Dr Ricard Oxtoby

Consulting Executive Coach

 
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Mareli Smit

Human Experience Designer

WHAT DELEGATES HAD TO SAY ABOUT HAPPINESS MATTERS

Yes, things are getting more interesting!

Brandlove Customer Experience now offers Participatory Strategic Development Workshop using the LEGO® SERIOUS PLAY® materials and methodology.

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Our Clients