Re-ignite Purpose, passion and performance in individuals and teams

If these are your goals for your team, we have a program for you!

  • Would you like your team to really connect with clients?
  • Would you like your team to share a collective view of what great service looks like?
  • Would you like your team to have clarity around your brand experience?
  • Would you like your team to understand the customer journey they are trying to deliver end-to-end and know what their role as guide in that journey is?
  • Would you like your client service staff to be productive and less absent and more engaged in their work?
  • Would you like your team to work with purpose, passion and excel in their performance?

The Brand Warrior program

This is a program that combines personal and team development with necessary soft skills and infusing your brand into every session.

  • It’s a personal and team development journey
  • It focusses on skills building and collaboration
  • It creates a personal goal for each person and a common goal for each team
  • It’s a lot of fun
  • It’s emotional – warning, they may laugh and cry at the same time

Outcomes of the program:

  • Clarity on personal purpose and goals
  • Alignment on team goals
  • Alignment on what good service looks like
  • Clarity on the actual brand experience and how to deliver on that
  • Techniques to handle conflict situations with clients
  • Improved ownership of issues
  • Improved problem solving
  • Understanding of productivity, balance and overall wellbeing

Session Content:

Themes:

  • My personal purpose
  • My connections (with myself, team, client and the company brand that I represent)
  • My craftsmanship
  • My stage performance and experience that I deliver
  • Confidence & Productivity Hacks
  • Balance and wellbeing

Week-by-week agenda

Session 1 – My personal brand and value proposition

Session 2 – My team and what we are aiming to achieve

Session 3- My relationship with the brand and what it promises me and our clients

Session 4 – My role as brand ambassador and guide for the client on his journey with our brand

Session 5 – Productivity hacks

Session 6 – Practices, habits and how to ensure balance in your life

Skills developed during the program

  • Thinking
  • Active listening
  • Communicating
  • Problem solving
  • Stress management
  • Collaboration
  • Innovation
  • Storytelling
  • Play (throug Lego Serious Play)

Training Program Options & Costs:

12 week program for client service teams with 3 hours contact time every 2 weeks

OR

3 full days intervention

The programs require at least 18 people per intake.

Training will occur onsite at the client’s training venue.

Included:

  • Folder for each delegate
  • High quality color printed training materials.
  • A Facilitator per 6 people
  • Photo and Summary of each session + video clips of group stories
  • Debriefing session with leadership upon completion of the session

Who is this program for?

The agenda is merely a container for your brand to be infused into the program.

We use the following as input into the program:

  • Brand definition and tone of voice
  • Employee value proposition

This program can be run for any the following roles:

  • Marketing and brand teams
  • Leadership development
  • Administrative staff
  • Client service staff
  • Client service leadership