This course will be a 2 day intensive customer journey design bootcamp.
You will spend 2 days immersed in interactive experiential engagement around how to design remarkable experiences for your customers.
Attendees can bring business problems from their own environment and draw on the collaboration of their group members to solve those design problems.
The course requires pre-reading as well as the completion of an assignment post the course in order to get a certificate as a BrandLove certified experience designer.
High Level Agenda:
Design a product and services
Experience definition and creation of a mood board
Customer Journey mapping across personas and channels
Presentation and role play of journey
Implementation plan for newly designed journey
Who this course is for:
People tasked with customer centricity, customer experience improvement, customer journey mapping, voice of customer program implementation
Warning: People find their creative side in this course and never look at the world in the same manner
If you have questions, email firstname.lastname@example.org.