+ BrandLove Services:

Whether you are starting on the journey of becoming more client centric through a Customer Experience initiative or if you have progressed to a new level of maturity, BrandLove can assist you in the following ways:

Customer Experience Strategy Consultation: If you would like to understand what your approach and strategy to becoming more client centric should be, a consultation process can structure your short- and longer-term objectives.

Strategy and Workshop Facilitation: BrandLove offers workshop facilitation focused on innovation and strategy to define clear business objectives.

Executive Team Customer Experience Introduction Sessions: Over the years BrandLove has run numerous executive sessions to give the leadership team an overview of what Customer Experience competencies and a structured programme can do for their business. The executive session usually includes a customer experience immersion where executives get to do business with their own company as normal customers.

Customer Experience Programme Design and Management: If you have started and made great progress with your initiatives but require a cohesive structure in terms of a programme that works towards realizing tangible goals and benefits, through consultation, BrandLove is able to assist with the design as well as the management of a customer experience programme.

Voice of the Customer Design: As the starting point of really understanding what your customers’ needs and desires are, BrandLove can assist you with designing your voice of the customer information in such a manner that it becomes a tracking mechanism and benefits realization framework for any of the initiatives that you embark upon to improve your customer loyalty, retention and brand affinity.

Customer Experience Design: As a CX designer I have over 7 years’ experience in customer journey mapping and design, as well as a portfolio of journey implementation that has delivered measurable business results.

Customer Journey Mapping Workshops: Brandlove offers customer journey mapping workshops irrespective of where you are in your customer experience programme or from which industry you originate. BrandLove brings tools and techniques to the workshop that will enable your team to start the design process straight after the journey mapping.

Customer Experience Designer Training: BrandLove provides 2-day customized experience design workshops that will train and enable your team to lead the customer experience design in your organization.

Culture and Call Centre Training Design: BrandLove has over 7 years’ experience in working with front-line staff and addressing various training needs such as soft skills, communication, plain language, brand ambassador, telephone skills, etc. We are able to provide customized training based on your specific brand experience for your front-line staff that will enable them to consistently deliver delight at each and every touch point across all channels of service.

LEGO® SERIOUS PLAY®: Brandlove Customer Experience offers Participatory Strategic Development Workshop using the LEGO® SERIOUS PLAY® materials and methodology.

Conference Speaking: Chantel Botha is a seasoned speaker and speaks about customer experience and digital customer engagement across the globe. She delivers guest lectures at various universities.

BrandLove also provides customized engagements around your specific needs:

  • Customer-centric strategy workshops
  • Customer maturity evaluation services
  • Voice of the customer programme design services
  • Customer journey mapping and touch-point design services
  • Customer-centric plain-language transformation of customer-facing document touch points such as emails, letters and forms
  • Brand experience definition facilitation sessions
  • Culture/Brand ambassador training design and delivery
  • Train the trainer services
  • Process improvement initiatives
  • Business specification services for systems enhancement
  • Call centre and brand champion soft skills training services based on specific needs
  • Programme management of Customer Experience transformation initiatives

Brandlove is an Authorized Resource Training Provider: The Customer Experience Professionals Association has endorsed Brandlove as an official training provider.