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SOLD OUT – 2017 Customer Experience Trends Innovation Workshop – Cape Town

Speaker
Chantel Botha CEO, Brandlove Customer Experience
Start
14/02/2017 08:00
End
14/02/2017 01:00
Address
8 Wessex Rd, Paarden Eiland, Cape Town 7405, South Africa   View map
Phone:
0832847676

R1,200.00

Our needs are fundamentally not changing, but how we meet those needs are radically shifting.

Join this innovation workshop to look at the current consumer trends and how that is changing customer expectations.

Explore in lively group discussions, how businesses can anticipate better, come up with radical innovation before consumers get bored or find another product or service that better meets their needs.

BrandLove will also present their top trends for 2017 that they believe will change how consumers will want experience brands in the future.

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Details

Workshop: Look at 2017 trends and lean into the future – Explore how to solve consumer’s problems in new and innovative ways and design remarkable customer experiences!

Our needs are fundamentally not changing, but how we meet those needs are radically shifting.

Join this innovation workshop to look at the current consumer trends and how that is changing customer expectations.

Explore in lively group discussions, how businesses can anticipate better, come up with radical innovation before consumers get bored or find another product or service that better meets their needs.

BrandLove will also present their top trends for 2017 that they believe will change how consumers will want experience brands in the future.


The questions that we will explore in this session:

  • What problems do we solve for customers today? Are those problems still worth solving?
  • What are our biggest fears about the future?
  • What are the trends that we believe will impact our businesses?
  • How do we prioritise those trends?
  • What are the opportunities that each trend presents?
  • What are the threats associated with each trend?
  • What does your business look like in 3 years, if it fully takes advantage of this trend?
  • What steps do we need to take to start moving in that direction today?

Join us for a transformative interactive half-day workshop where you will take with you practical ways for your business to exceed customer expectations and meet their needs in new and innovative ways.

What you take away

Each participant will get a set of worksheets that they can use to collect ideas and take back to their business. They will also get a BrandLove Trends overview ebook.

Online Booking and payment

We love putting together workshop content rather than doing admin and that is why we offer online bookings and payment only. For a workshop this size, we can only let you in if you have paid for the workshop and we are not in a position to complete lengthy vendor forms. We suggest to our corporate clients that they pay for the workshop and get it reimbursed.


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