Customer Journey Design Masterclass – Louisville, Kentucky

Chantel Botha CEO and founder of Brandlove Customer Experience, CCXP
18/04/2017 09:00
18/04/2017 16:00
University of Louisville, 450 N Whittington Pkwy, 40222   View map
+27 83 6038249


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Join us for a thought provoking, interactive, experiential session around designing experiences that make your customers keep on wanting to come back.

This session is aimed at cx professionals who pursuing the mission of transforming their organization into a client centric organization through customer experience design and management.

Whether you have only started the journey or have been on the journey for a while, this workshop will provide you with inspirational case studies and examples how successful companies worldwide have approached their customer experience efforts. You will be shown tried and tested methods of discovering, understanding and designing the moments in the experience you craft for your customers.

The workshop agenda will be as follows:

  • Starting inside out and looking at your organisation from your customers point of view.
  • What problems do you solve for your customer?
  • What success would you like them to achieve?
  • How can you design your brand to become part of the customer story.
  • You will be provided with BrandLove’s Eco system model
  • We will do high level journey mapping using our unconventional modelling.

What you will take away:

  • CX Leadership guide
  • Ecosystem worksheet
  • Journey Mapping worksheet













BrandLove is a CXPA Accredited resource and training provider for Customer Journey Mapping.

About the facilitator:

Chantel Botha has been providing business-consulting services for over 20 years across multiple industries. She led large customer experience transformation projects in financial services over the past 10 years. These programmes included journey, culture, process and technology aspects.

She is an experienced customer journey map and customer focussed innovation facilitator. She finds immense joy in infusing the training programmes she designs with personal enrichment and growth to transform hearts and minds.

She also specializes in the field of digital and social channel experience integration with an impressive portfolio of mobile and digital value proposition innovations.

She is an internationally recognized speaker and author and a member of the Global Customer Experience Panel as well as the Customer Experience Professionals Association (CXPA). She obtained her certification as Certified Customer Experience Professional (CCXP) during 2015

Contact us on should you have questions about the session. You can book online by checking out following the process.


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