We have a holistic approach to Customer Experience (CX) and Employee Experience (EX)
We have a unique, differentiated, 360 degree consulting and education offering that transforms your customer experience systemically and holistically.
Below are the details of how we work with brands to deepen their relationships with their customers.
We work with you to understand your needs and what experience you want to create for your customers.
We work with your customers to get insights into their expectations of you as well as their aspirations of what they will demand from your brand in future.
We work with your leadership team to guide and align them on what the possibilities are that customer experience design and transformation offers to your brand. These include increasing sales, reducing cost to acquire and serve existing customers, increase in operational efficiency. We help you sell the concept and build the business case for your executive team.
We analyse data and information that you have from previous projects including the voice of the customer, existing journey maps and we use that as input to inform your path to reaching your goals.
We work with your project team responsible for the implementation of improvements through leading them, providing them with guidance or training them on our unique accelerated customer experience learning programs.
We design journeys with your team, for your customers and collaboratively identify the actions to be taken to differentiate experiences.
We work with your frontline brand ambassadors to ignite their purpose and build their skills and confidence to engage with your customers in an authentic, and on-brand manner that aims to create customers for life.
We are a Customer Experience Professional's Association (CXPA) approved training provider.
We provide you with very pragmatic, implementable actions to immediately start improving your customer experience.
The video below will give you insight into how we transform organisations to be EXPERIENCE ORIENTED.