We Have A Holistic Approach To Experience Transformation!
We have a unique, differentiated, 360 degree consulting and education offering that transforms your internal and external brand experience, systemically and holistically.
This is how we will work with you to deepen your relationships with your customers and employees:
We work with you to understand your needs and what experience you want to create.
We work with your leadership team to guide and align them on what customer and employee experience design and transformation offer to your brand. These include increasing sales and productivity, reducing the cost to acquire and serve existing customers, and increase in operational efficiency. We help you sell the concept and build the business case for your executive team.
We work with your customers to get insights into their expectations of you as well as their aspirations of what they will demand from your brand in future.
We analyse data and information that you have from previous projects including the voice of the customer programmes and existing journey maps, and we use that as input to inform your path to reaching your goals.
We work with your project team responsible for the implementation of improvements through leading them, providing them with guidance, or training them on our unique accelerated customer experience learning programs.
We work with your experience design team to design journeys for your customers and collaboratively identify the actions to be taken to differentiate experiences.
We work with your frontline brand ambassadors to ignite their purpose and build their skills and confidence to engage with your customers in an authentic, and on-brand manner that aims to create customers for life.
We provide you with very pragmatic actions to immediately start improving your customer experience.
Our approach offers you a menu of options that can all be taken as a package to effect significant transformational change or offerings can be taken in a phased approach based on your appetite for change and budgetary allowance.
We are globally recognised and a member of the Customer Experience Professionals Association (CXPA).